Agents / Customer success
An AI customer success agent that spots churn before it happens
Your CSMs juggle too many accounts to notice the quiet ones.
What it does
- Watches usage and support signals for churn risk
- Prepares renewal and QBR briefs
- Drafts onboarding follow-ups
- Summarises account history before every call
What you get
3 weeks. Fixed price from €7,500, ex. VAT.
The agent, in production
Running on your stack, on one process.
A test report
What we attacked, what broke and how we fixed it.
Documentation
Workflows, prompts and how to change them.
30 days of support
After launch, while your team gets used to it.
Red team
How it's tested
Can customer-supplied content (tickets, emails, uploaded files) make the agent reveal other customers' data or take actions it shouldn't? We try.
About our security reviews- Prompt injection through support tickets
- Instructions hidden in emails and uploaded files
- Revealing another customer's data
- Taking actions it shouldn't
How it works
- 01
Pick one process
A 20-minute call to find the work that eats the most hours, and to agree what success looks like.
- 02
Build and break it
Three weeks on your stack. Before launch we attack the agent and fix what breaks.
- 03
Hand over
Full documentation and a test report. Optional monthly retainer to keep improving it.
Questions
- Which tools do you work with?
- The ones you already use, including HubSpot, Intercom, Zendesk and Slack.
- Which AI models?
- Claude, OpenAI or your approved provider. EU hosting if you need it.
- Who owns it?
- You do. The workflows, the prompts and the documentation are yours.
- What if it doesn't work?
- We agree the success criterion before we start.
What would you hand to an agent tomorrow?
One process, three weeks, from €7,500 ex. VAT.